FAQ

 

Orders & Shipping

Q: How long will it take to receive my order?
Orders are typically processed within 2–4 business days. Shipping times vary depending on your location, but most domestic orders arrive within 5–10 business days after dispatch. You’ll receive tracking information as soon as your order ships.

Q: Do you offer international shipping?
Yes, we ship worldwide! Delivery times and costs may vary depending on your region and local customs processes.

Q: How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking link to follow your package until it reaches your door.

Products & Sizing

Q: How do I find the right size?
Each product page includes a detailed size guide (in both inches and centimeters). We recommend checking it carefully before purchasing to ensure the best fit.

Q: What materials are used in Auress products?
We prioritize comfort, quality, and sustainability. Most of our apparel is made from premium cotton, organic blends, or eco-friendly fabrics that are soft, breathable, and durable.

Q: Are your clothes unisex?
Many of our styles are gender-neutral and designed for all-day comfort. Fit details are listed on each product page.

Q: How should I care for my Auress items?
To extend the life of your clothing, we suggest:

  • Machine wash cold (max 30°C / 90°F)

  • Use mild detergent

  • Avoid bleach

  • Tumble dry low or air dry

  • Iron on low heat if needed

  • Do not dry clean unless specified

 Payments & Returns

Q: What payment methods do you accept?
We accept major credit/debit cards, Apple Pay, Google Pay, and other secure payment options listed at checkout.

Q: Can I change or cancel my order after placing it?
We begin processing orders quickly, so please contact us within 12 hours of purchase if you need to make changes or cancel. Once your order has been shipped, it cannot be modified.

Q: What is your return policy?
We want you to love your purchase. If there’s an issue with your item, please reach out within 14 days of delivery. We accept returns for items that are unworn, unwashed, and in their original packaging.

Q: Do you offer exchanges?
Yes! If you need a different size or color, contact our support team, and we’ll assist with an exchange as soon as your original item is returned.

 Gifting & Support

Q: Can I send Auress products as a gift?
Absolutely! You can ship directly to the recipient — just enter their address at checkout. Gift wrapping and personalized notes are available for select items.

Q: Do you offer gift cards?
Yes, digital Auress Gift Cards are available, making it easy to share comfort and style with your loved ones.

Q: How can I contact Auress support?
For any questions, email us at support@auress.com or use our Contact Form. Our team will get back to you within 1–2 business days.